At Finovatech Solutions Private Limited, we are committed to providing you with reliable and instant mobile recharge, DTH recharge, and bill payment services. Our refund and cancellation policy is designed to ensure transparency and fairness for all our customers. Please read the following terms carefully before using our services.
Pending Transactions: You can cancel a transaction only if it is still pending and has not been processed. Once a transaction is successfully completed, it cannot be cancelled as the recharge or bill payment is immediately credited to your account.
Failed Transactions: In case of a failed transaction due to technical issues or network problems, the amount will be automatically reversed to your account within 3-7 business days. No cancellation request is required for failed transactions.
Contact for Cancellation: For any cancellation requests or queries, please contact us at Support@finovapay.com or call us at 8074648767. Please provide your transaction ID for faster resolution.
Successful Transactions: Once a mobile recharge, DTH recharge, or bill payment transaction is successfully completed, it cannot be refunded as the service is immediately activated or the bill is paid. Please verify all details (mobile number, DTH number, bill details, amount) before confirming the transaction.
Failed Transactions: If your transaction fails due to technical errors, payment gateway issues, or insufficient balance, the amount will be automatically refunded to your original payment method (bank account, wallet, or credit/debit card) within 3-7 business days.
Duplicate Transactions: In case of duplicate transactions due to technical glitches, we will process a refund for the duplicate amount within 5-7 business days after verification.
Wrong Number/Bill Payment: If you have recharged a wrong mobile number or paid a wrong bill due to your error, we cannot process a refund as the transaction is already completed. Please ensure you enter the correct details before confirming.
Refund Processing: Refunds will be processed to the same payment method used for the transaction. For bank transfers, refunds may take 3-7 business days to reflect in your account. For wallet payments, refunds are usually instant.
Refund Requests: To request a refund for a failed or duplicate transaction, please contact our support team at Support@finovapay.com with your transaction ID, date of transaction, and reason for refund. Our team will investigate and process the refund if eligible.
Dispute Resolution: If you have any concerns regarding a transaction or refund, please contact our customer support team. We will investigate your case and provide a resolution within 7-10 business days.